3) Not Trying it Before You Buy
What is the safest way to make sure you get the software you need with all the features your business demands? Download a demo BEFORE you buy! Nearly all software can be tried before you make a decision to purchase. If you don’t see a clear way to download a demo from their website, give them a call and request one. If they don’t offer one, ask them why and, unless they have a really good excuse, pick up the search again for your software. Demos are great for a lot of reasons. First, you can make sure that the data is compatible with your other programs (i.e. payroll with time tracking software). Second, this gives you a chance to test it on your network and operating system to ensure full capability. Third, you can test their support when you encounter issues. If they are unwilling to help you get the demo running, this may be a sign of “monetary myopia” where they only help you once you have given them money. Not only does this show a sign a poor customer service but it shows a lack of confidence in their product.