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Technical Support


To contact our support team just email support@timeclick.com or call (435) 753-4102.

What to Do When You Exceed Your License Limit

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The Workstation Registration Error is a common error message if you are moving your TimeClick licenses or adding new computer. This could have you a little worried, but you don’t need to fear. We will walk through the steps needed to get TimeClick up and working. This is the error that will appear if you […]

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Connecting Your TimeClick Clients to the Server

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Related articles: Finding the IP Address of your TimeClick Server There are times when due to your network settings the IP address of you server may change. If your server’s IP Address changes, you can set your workstations to connect to the server by entering the new IP Address in your workstation’s Client Configuration. This […]

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How to Move TimeClick From Windows XP

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Note: Instructions are the same for any Windows operating system. Back in April of 2014, Microsoft dropped support for Windows XP. For some companies, this isn’t an issue and their XP machines just keep on keeping on. For others, Microsoft’s lack of support updates poses potential security issues and it is time to upgrade to […]

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TimeClick Reporting – Net Cobol Runtime Error

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When trying to run a report, some new TimeClick® users may encounter an error message which displays as follows: After pressing okay the following error will appear. This is due to missing Windows files on your computer, but don’t fear—the fix is painless. What is it? In tech-speak, TimeClick uses a runtime program to generate […]

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TimeClick Installation F3BIPRCT.dll Missing Error

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Sometimes when you install TimeClick® and try to open it for the first time, you’ll receive an error message that reads, “The program can’t start because F3BIPRCT.dll is missing from your computer. Try reinstalling the program to this problem.” What is it? During the download and installation of our software, you receive a series prompts; […]

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Terminating an Employee vs. Deleting an Employee Record

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Having access to former employees’ work history is critical, and deleting an employee record is permanent. Once done, their hours cannot be recovered. However, crowding your time clock software with obsolete information is an equally poor option. The solution TimeClick® provides is the Termination Date. By completing this field in an employee’s record, we allow […]

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Finding the IP Address of your TimeClick Server

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Related articles: Setting up a static IP in Windows Related articles: Configuring your TimeClick Clients If you are running the Network Version of TimeClick, you’ll need to find your server computer’s internal IP Address. The workstation communicates with the database stored on the TimeClick Server computer through the network using the server’s internal IP Address. […]

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What Does a TimeClick® Error #217 Mean?

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Most time card software programs require some form of licensing and TimeClick is no different. Occasionally, some customers will see the following message when they try to open the program from a work station: Validation Error Periodically, the main install of TimeClick needs to perform a license/registration validation. This ensures that the database is error-free […]

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Setting up a Static IP in Windows

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Related articles: How to fix a “Column Not Found” error in TimeClick or Connecting your clients to your TimeClick server When running TimeClick’s across a network, the workstation computers connect to the database using the IP address of the database computer. Therefore, it is advantageous for the TimeClick database computer (or server) to have an IP address […]

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What Does an Error TC #912 Mean?

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Like any computer or program, TimeClick relies on certain rules of input or procedure to run properly. If you do something which our software does not anticipate, it is likely to result in a beep or a visual alert. One error message that you might see in TimeClick is the Fatal Error – TC #912 […]

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