How to Move Your Time Clock Database

We are constantly striving to provide our users with useful content and helpful hints for using our software. You can move the TimeClick licenses around as much as you need to at no additional charge. Below we have provided an instructional video with detailed steps on how to more the database for your time clock software.

Relocating your TimeClick database to a new computer is a simple process that requires a few steps.

First, you will need to unregister your database from your current server computer which has a gray TimeClick icon on the desktop. To do this, open TimeClick and enter Administration Mode.

  • Select Utilities
  • Select Transfer Key
  • Select Unregister Now

This will cause your Transfer Key to appear. It is very important that you write this number down to give to a TimeClick Support Agent in a future step, because you will not be able to register your database on the new computer without your transfer key.

Do not reopen TimeClick now that you have unregistered the database.

Next, you’ll need to find the database located on this computer.

By default, your TimeClick database should be located in this directory:
C:/Hawkeye Technology/TimeClick/Database

However, it is possible to select a different location during installation of TimeClick so if you don’t see it in the default directory you can look on other drives on your computer.

When you have located the database folder you’ll want to copy all of the files contained inside except for the CreateTCDB executable and any files that start with TCDBConfig (there may be 3 or 4 of these).

Next you’ll need to transfer your database files to your new computer. This can be done with a thumb drive, a network drive, or by email.

If file size is a concern you can compress the folder, which is particularly useful if you’re using email.

Do not delete this database folder until you’re certain that your database is running successfully on the new computer.

Now you’ll need to uninstall TimeClick from this computer. Don’t worry, uninstalling TimeClick will not remove the database.

On your new server computer, you’ll need to run your TimeClick Server Install file that you received after purchasing TimeClick. Be sure to select the exact location you want to store your TimeClick database during the installation process.

After installing TimeClick, navigate to your newly installed database. You’ll need to copy the database files from your old computer into the database folder on the new computer. You will need to replace the newly installed database files with your database files from your old computer.

Now that you’ve moved your database files onto the new computer, you’ll need to re-register the database.

Open TimeClick and select Register Now.

Enter the Licensee Name and Email with your company’s information.

In order to receive a new registration code or password, you’ll need to send an email to support@timeclick.com with the following information:
• Your Transfer Key
• Your new Registration Serial Number
• Your office name that TimeClick is registered under
• Your telephone number that TimeClick is registered under

Your TimeClick Support Agent will respond with your new Registration Code. Enter the code you receive here and select the correct license size.

Select Register.

Your TimeClick database has now been registered on your new computer.

If you have other workstation computers that run TimeClick, you will need to enter the server computer’s new IP address into their Client Configuration, which is covered in this video. 

Jeff F.


Author Bio: Jeff is a tech support and sales representative for TimeClick. His educational background is in editing and design and he is currently pursuing another degree in Computer Science. Jeff spends most of his free time with his wife and four-year-old son or tinkering with random projects (graphic design, programming, woodworking—whatever he's into at the time).

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