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For over 25 years, TimeClick® has been a top-notch, well-supported time clock software for small businesses. The support you received during the free trial of TimeClick doesn’t end when you purchase. It continues and includes other benefits. When you first purchase TimeClick, the software includes the first year of the TimeClick Unlimited membership.
“I’ve found their technical support readily available, solving whatever issues we’ve had with just one phone call. A great program for our office team!”
-Stu Lieblich, DMD, Avon, CT
So, what is included?
- Live people! We promise to never make you go through a robo-support call. You work with real people who are on your side and able to remedy any problems every time you call or live chat.
- US based support. You’ll be able to get help during normal business hours. We’re here between 7 a.m. and 4 p.m. Mountain Standard Time, Mondays through Fridays.
- Convenience. We can assist by phone, email, or live chat. The choice is yours.
- Remote support. Avoid confusion trying to describe an issue and bypass system navigation which may be too technical for some staff. Our friendly experts can log on to your computer to resolve any issue or provide on-hands training.
- Free software version upgrades. Each year we release new versions of the software to account for changing employment laws and user-suggested features. Some of our most recent versions have added direct QuickBooks integration, features to simplify modifying times, more flexible report options, and so much more.
“We purchased [a] business with a different time clock in place [which] turned out to be very cumbersome to use. After some research, we chose TimeClick and haven’t looked back. The update to version 18 was the icing on the cake…We have a couple team members that are not huge fans of anything computerized and they manage just fine with TimeClick. We would recommend it to anyone looking for an easy solution to employee time clock management.”
-Rick D., Drosinski Dental
Why will I need support? Doesn’t the software work out of the box?
TimeClick is designed to be installed by anyone in under 5 minutes. Most support issues are not related to the program itself, but to computer or network issues. Here are some common examples.
- Computer crashes. Nobody plans on their computer crashing but when it does it is usually the day payroll is due. Having someone who can quickly help restore your program will save you a lot of stress when you are under the gun.
- Network outage or changes. Computer networks can be temperamental things. Your router may assign new IP addresses to your computers, causing connectivity issues which we can quickly diagnose.
- Moving computers. Technology changes in the blink of an eye, which means at some point you will be adding new computers. We will help move your software and ensure no data is lost.
- Employee training. Administrators change, new employees are hired, and new features are adopted. You’ll always be prepared and efficient with training from our support staff.
For most issues, we have support videos, blog posts or FAQ’s, but $100 is a small price to pay to speak to an expert who will spend as much time as necessary to resolve an issue.
Will I have to upgrade versions? What if I feel like it has all I need right now?
If TimeClick has all you need right now, that’s great! We’re happy that it’s working so well for you. Upgrading your version in most cases is optional. However, operating systems change, employment laws are amended and made, and your business needs grow as you grow. We create a new version of TimeClick each year to keep up with all the changes in the world around us.
The goal of each upgrade is to make compliance with employment laws and using the software easier. We take customer feedback and implement it into every version.
Keeping the Unlimited membership even if you don’t upgrade every time a new version is available is highly recommended because 1) Once you cancel your membership, you cannot re-enroll and 2) The next upgrade might have something you really need at that point in time and it costs more to pay for the software upgrade than it does to keep the Unlimited membership current.
How do I sign up?
You are automatically enrolled in the TimeClick Unlimited membership when you buy your software license and the membership is renewed annually. This membership continues unless you decide not to renew.
If you decide to cancel the membership, you cannot re-enroll and get all the benefits back. At that point if you need technical support you can still get the Annual Support Plan which gives you a full year of technical support but without the free version upgrades or discounts. The other option, if you don’t wish to have any support plan or membership covering your account is to pay a per incident fee for assistance.
Needless to say, we HIGHLY recommend keeping your Unlimited membership for years to come. Our priority is offering high-quality support and creating software that meets your needs at an affordable price. The TimeClick Unlimited offers tremendous value in live help and version updates. Whether you’re hiring new staff, changing out office computers, or it’s Friday morning and you need help with payroll—TimeClick is just a call away.