General Inquiries
Basic User Inquiries
Advanced User Inquiries
If you have a question regarding order status, delivery, billing, warranty, service agreement, registration, or replacement software for products ordered directly from Hawkeye Technology, Inc., contact our technical support team at (435)753-4108.
General Inquiries
Q: What version(s) of Windows is TimeClick compatible with?
A: TimeClick is compatible with Windows 98 or higher.
Q: Do you interface with payroll software?
A: TimeClick reports are compatible with most payroll software. If TimeClick software does not have a report compatible with your payroll software send us a request with the format needed and we will work on creating one for you.
Q: What reports does TimeClick software include?
A: TimeClick features a full array of reports, including: all employee hours, individual hours, department hours, overtime hours, accruals, sick hours, vacations hours, holiday hours, paid time off, and more.
Q: How long does the Installation Process take?
A: TimeClick installation is very simple and can be completed in a matter of minutes. If you are linking workstations to TimeClick through your network, it will take just a few minutes to setup each station.
Q: What are the minimum system requirements for TimeClick?
A: Windows 98 or Higher, 16mb RAM, 10mb Hard Disk Space
Q: Do I need any additional time clock equipment in order to use TimeClick?
A: No. Employees clock in and out using your existing PC system.
Basic User Inquiries
Q: Where can I get help with the software?
A: Technicians are available Monday through Friday, 9 a.m. to 5 p.m. MDT at (435) 753-4108 or fill out our online technical support form.
Q: Can I transfer old data into newer versions of TimeClick?
A: Yes, all data from versions 7.0 and up can easily be transferred to the current version of TimeClick. For help in making this transfer, contact a support technician. Versions 4.07 and below use an old data file type that cannot be transferred.
Q: How do I register my TimeClick Software?
A: Once you have purchased TimeClick, when you open TimeClick and see the registration screen, click “register now.” You will then see the serial number, use the online technical support form to send us your serial number or simply call us (435)753-4102 to receive the registration password that corresponds to your serial number.
Q: I lost my administrative password. How can I get back in to the administration mode?
A: TimeClick can provide users with a current support plan a one-time password to allow them to login to administration mode and view or edit their password to what it previously was. Call (435)753-4108 for assistance.
Q: Can an employee clock in at one workstation and out at another?
A: Yes. Each station is auto-updated with all changes from other stations every 5 seconds. TimeClick also has a refresh button that allows you to automatically update the employee status screen
Q: Can I print reports from any computer?
A: Yes. If you have a network version of TimeClick the reporting options are available on any of the workstations on which TimeClick is installed. Password protection is provided on all of the workstations for report printing and administrative options.
Q: Are my employees able to edit their own data?
A: Employees are only able to edit their own data if you allow them to do so. The TimeClick software allows you to configure many options like this through the “Preferences” area of the TimeClick administration.
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Advancer User Inquiries
Q: What do I do if need to switch the TimeClick Administrator to a different computer?
A: Hawkeye Technology, Inc. always offers free password generation for the same serial number. If you have to switch computers we offer one complimentary password, thereafter the charge is $59 per registration password to reconfigure your license. When installling on a new server, you will be required to generate a transfer key from the old installation. Please keep the old server running if possible until we are able to register TimeClick on your new server.
Q: How do I prevent employees from being able to change the time on the computer, allowing him/her to cheat the Time Clock?
A: On the server, use the start menu to open the windows “Control Panel.” Double click on the “System” icon in the control panel. Click on the “Computer Name” tab. Write down the name that follows “Full Computer Name.” Next, open a blank Notepad document. In Notepad, use the “File >> Open” pulldown menu to open the file “tctdsync.bat.” Replace “TIMESRV” with the “Full Computer Name.” Save and close the document. Next, enter TimeClick administration mode, select preferences, and then select “Passwords and Misc Controls.” Check the box next to “Sync Workstation Time To Server Before Action.” Click Finished. To test this feature, change the time on a workstation, open TimeClick and perform a clock in or out action. The time on the computer should change when the clock action takes place.
Q: What do I do when I get an "Error in Saving" message?
A: This message appears if users do not have read/write access to the CLICK8 folder where the data is stored. In Windows 2000 or XP, you need to make the user logins set to be Power Users and make sure the CLICK8 folder is shared among the entire network. To check current settings, right click on the Click8 folder and select “Properties.” Check the “sharing” or “security” tab for details.
Q: How do I fix "AULE - Authorized User Licenses Exceeded" error?
A: Close TimeClick on ALL your computers. From the main computer, where the Administration Module is installed, click: Start>Programs>TimeClick> Validate Licenses. Click Validate. Click OK . Click Exit .
"Authorized User Licenses Exceeded" happens for two reasons.
1) You have more than one administration module open at a time
2) Your have more TimeClick sessions open than you are licensed for.
This was usually caused by human error, TimeClick 9.0 has new features that prevent this error.
Q: How do I fix the error message "mpwind32.dll not found"?
A: Make sure to direct the installation of TimeClick to the network drive that points to your server. The installation path should look something like this: F:\CLICK8\wstclk.exe (F represents the letter of your network drive).
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